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PlayKids
Learn about PlayKids
- What type of content does PlayKids have?
- Where is PlayKids available?
- Which kind of devices are compatible with PlayKids?
- What are the permissions requested to download the app?
- What are the app buttons for?
- I have suggestions for videos and games!
Cancellation
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- How to cancel my Apple subscription?
- How can I cancel or manage Android subscriptions?
- I would like a reimbursement for my Apple subscription!
- I would like a reimbursement for my Android subscription!
- Why is my subscription status still marked as 'subscribed’ if I’ve already cancelled it?
Frequently asked Questions
- ★ Activating your PlayKids
- ★ How do I close the app in my Android device?
- ★ How do I redeem a Code?
- ★ Can I watch videos without internet access?
- Verificar o status da sua assinatura
- I really liked this cartoon and it was removed... why?
My subscription
- ★ I want to subscribe!
- Why should I subscribe?
- Will I still have access to the videos I have already downloaded when I cancel the subscription?
- How do I check the status of my Apple subscription?
- How do I check the status of my Android subscription?
- How do I change my Apple subscription plan?
Resolve Issues
- Why videos have padlocks over them?
- Some cartoons were taken out!
- I have downloaded videos, but they don’t play!
- Why doesn’t the videos have any audio?
- After the free trial, my videos were blocked!
- When I tap to download a video, it says "Oops, I can’t download this video for you."
Our Wagons
Tips and Utilities
- ★ I’ll travel abroad, can I keep watching my videos?
- What is Family Sharing?
- Preventing accidental purchases with Family Sharing
- How to share a PlayKids subscription through Family Sharing?
- How do I avoid unwanted purchases?
- Where can I find settings and other control features?