HELP CENTER

Why doesn’t the videos have any audio?

Please check the following possibilities:

  • PlayKids is in Silent mode: in the Parental Controls there is an option to mute the app. Click this option to turn on the audio.

  • You have muted your device: on the side of your iPhone or iPad, there is a switch that activates Silent mode. Your device does not emit any sounds when in Silent mode, so please activate the switch to turn Silent mode off.

  • Volume is too low: make sure the volume on your device is not on mute or very low.

 

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