HELP CENTER

My child accidently bought a subscription

PlayKids subscription plans usually give you a trial period so you can try it out. Thus if you cancel your auto-renewal during this period, you will not be billed for a subscription.

To cancel automatic subscription renewal, follow the instructions at the following links:

- For Apple devices, access: https://support.playkids-newapp.com/hc/en-us/articles/205342868

- For Android devices, access: https://support.playkids-newapp.com/hc/en-us/articles/206125217

To prevent accidental purchases within apps, you can configure your device so that your security password is always prompted at the time of purchase.

 

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