If this is the case, you must contact Apple to resolve this issue, as it is the online retailer responsible for all payment issues. Our group, Movile, is the developer of the app, we only resolve technical issues relating to the app itself!
You can request a reimbursement from Apple of the additional value charged using the following link: https://reportaproblem.apple.com
Any questions?
Please, send a message to our Support Team by clicking here!