Some devices cannot download the app due to compatibility issues and do not meet the technical requirements for the app to run properly.
On Android devices, we recommend your device should have at least 1GB of RAM, a 1-GHz processor, and 600MB of free internal memory space.
For Apple devices, your device must run iOS 11 system or higher.
Got any questions?
You can send an e-mail to our Support team to speak directly to our team.