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  1. PlayKids
  2. Frequently Asked Questions

Frequently Asked Questions

Using PlayKids in another country

  • I'm traveling abroad and the videos are shown in another language

Download and access to the videos

  • How can I download videos faster?
  • Why videos have padlocks over them?
  • When I tap to download a video, it says "Oops, I can’t download this video for you."

Wagons, videos or games doesn't appear

  • I haven’t received any new train cars or videos for a long time!
  • Why can't I see all the wagons?
  • Some cartoons were taken out!
  • I downloaded the video and it disappeared!
  • Why can't I play some of the games?

Getting free space on the device

  • How do I create more space on my device?

The app doesn't work

  • Why doesn’t the videos have any audio?
  • I have a Jailbreak on my device and the app doesn’t work!
  • I’m not able to download the app on my device!

I've accidentally deleted the app

  • I unintentionally deleted the app. Do I have to pay again?

Blocking the app screen

  • Where can I find settings and other control features?
  • What do I do to prevent my child from exiting the app?

PlayKids on TV

  • Can I watch PlayKids on a TV?

I can't find a specific character

  • I really liked this cartoon and it was removed... why?

Charges or purchases by mistake

  • I was wrongly charged!
  • How do I avoid unwanted purchases?

Suggestions

  • I have suggestions to videos and games!
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