Frequently Asked Questions

Using PlayKids in another country

• I'm traveling abroad and the videos are shown in another language

Download and access to the videos

• How can I download videos faster?
• Why videos have padlocks over them?
• When I tap to download a video, it says "Oops, I can’t download this video for you."

Wagons, videos or games doesn't appear

• I haven’t received any new train cars or videos for a long time!
• Why can't I see all the wagons?
• Some cartoons were taken out!
• I downloaded the video and it disappeared!
• Why can't I play some of the games?

Getting free space on the device

• How do I create more space on my device?

The app doesn't work

• Why doesn’t the videos have any audio?
• I have a Jailbreak on my device and the app doesn’t work!
• I’m not able to download the app on my device!

I've accidentally deleted the app

• I unintentionally deleted the app. Do I have to pay again?

Blocking the app screen

• Where can I find settings and other control features?
• What do I do to prevent my child from exiting the app?

PlayKids on TV

• Can I watch PlayKids on a TV?

I can't find a specific character

• I really liked this cartoon and it was removed... why?

Charges or purchases by mistake

• I was wrongly charged!
• How do I avoid unwanted purchases?

Suggestions

• I have suggestions to videos and games!