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PlayKids
Frequently Asked Questions
Frequently Asked Questions
Using PlayKids in another country
I'm traveling abroad and the videos are shown in another language
Download and access to the videos
How can I download videos faster?
Why videos have padlocks over them?
When I tap to download a video, it says "Oops, I can’t download this video for you."
Wagons, videos or games doesn't appear
I haven’t received any new train cars or videos for a long time!
Why can't I see all the wagons?
Some cartoons were taken out!
I downloaded the video and it disappeared!
Why can't I play some of the games?
Getting free space on the device
How do I create more space on my device?
The app doesn't work
Why doesn’t the videos have any audio?
I have a Jailbreak on my device and the app doesn’t work!
I’m not able to download the app on my device!
I've accidentally deleted the app
I unintentionally deleted the app. Do I have to pay again?
Blocking the app screen
Where can I find settings and other control features?
What do I do to prevent my child from exiting the app?
PlayKids on TV
Can I watch PlayKids on a TV?
I can't find a specific character
I really liked this cartoon and it was removed... why?
Charges or purchases by mistake
I was wrongly charged!
How do I avoid unwanted purchases?
Suggestions
I have suggestions to videos and games!